De-Toxic Love | Privacy Policy
Effective Date: August 2026
At De-Toxic Love, we are committed to protecting your privacy and handling your personal information with care. This policy explains how we collect, use, store and protect your information when you use our website, access our resources or engage with our services.
This policy applies to De-Toxic Love services including Couples Counselling, Relationship Strategy Sessions, Discovery Assessments, relationship programs, digital resources, courses, website enquiries and related communications.
For information about safety, crisis limitations and when external support may be required, please review our Support & Safety Guidelines .
📌 1. Information We Collect.
We collect personal information that you provide when you:
The information we collect may include your name, email address, telephone number, billing information, appointment details and information you provide about your relationship, circumstances, goals or reasons for seeking support.
Where relevant to the service being provided, we may also collect sensitive information that you choose to provide, including information about your health, wellbeing, relationship history, family circumstances, safety concerns or other personal matters. We only collect information that is reasonably necessary to provide our services or meet our professional and legal obligations.
📌 2. How We Use Your Information.
We use your information to:
We do not sell your personal information. We only use or disclose your information for legitimate business, service delivery, client care and legal purposes, or where you have consented to another use.
📌 3. Couples Counselling & Joint Services.
When you participate in Couples Counselling or another service involving both partners, we may collect and hold information relating to each person and to the relationship as a whole.
Information provided during joint services may form part of the service or counselling record. Because couples work involves more than one person, privacy and confidentiality can operate differently from individual counselling. Relevant confidentiality arrangements may be discussed with you as part of the counselling or consent process.
Information discussed during counselling and professional consultations is treated as confidential, subject to professional, ethical and legal limits. Information may need to be disclosed where required by law or where there is a serious concern about the safety of a person or child.
📌 4. Payment Information.
Payments for De-Toxic Love services and products may be processed securely through Stripe. De-Toxic Love does not store your full credit card details. Payment information is handled by the payment provider in accordance with its own security and privacy requirements.
For refund eligibility and conditions relating specifically to the From Resentment to Reconnection program, please see our Money-Back Guarantee Policy .
📌 5. Data Storage and Security.
Personal information may be stored within secure client management, appointment, communication, payment and record-keeping systems used by De-Toxic Love. This includes GoHighLevel, our client management and communication platform, and other secure systems used where necessary to provide our services.
Access to client information is limited to authorised people who require access for legitimate service, administrative, professional or legal purposes.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. No electronic or online system can provide an absolute guarantee of security.
📌 6. Online Sessions.
Online counselling, consultations, assessments and coaching sessions may be conducted through Google Meet or another secure video conferencing platform advised to you at the time of your appointment.
Sessions are not recorded by De-Toxic Love unless this has been discussed and expressly agreed to beforehand.
Reasonable steps are taken to protect the privacy of online sessions. However, internet-based communication carries some inherent privacy and security risks. You are also encouraged to participate from a private location and use a secure internet connection where possible.
📌 7. Email & SMS Communication.
We may contact you by email or SMS in connection with an enquiry, booking, service, resource or program you have requested. This may include appointment confirmations and reminders, payment information, program access, worksheets and other information needed to provide the service.
If you subscribe to our email list, download a resource or otherwise consent to receive marketing communications, we may also send relationship education, resources, service information and other relevant updates.
You can unsubscribe from marketing emails at any time using the unsubscribe link provided. You can also ask us to stop marketing SMS messages. We may still contact you where reasonably necessary to administer an active booking, purchase or service.
📌 8. Cookies, Analytics & Website Technology.
Our websites and digital platforms may use cookies, analytics and similar technologies to understand how visitors use our website, monitor performance, improve our content and services, and measure the effectiveness of our communications and advertising.
These technologies may collect information such as browser type, device information, pages visited, interactions with the website and general usage information. You can manage or disable cookies through your browser settings, although some website features may not function as intended.
📌 9. Third-Party Service Providers.
We use third-party service providers to help operate De-Toxic Love and deliver our services. These may include providers supporting appointment scheduling, client management, payment processing, video consultations, email and SMS communication, website hosting, analytics and program delivery.
Personal information is only shared with service providers where reasonably necessary for them to perform the service they provide to us, or where otherwise permitted or required by law.
Third-party providers operate under their own privacy, security and data handling practices. Some providers may store or process information outside Australia.
📌 10. Access, Correction & Deletion.
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
You may also ask us to delete personal information where we are legally permitted to do so. Some information and professional records may need to be retained to meet legal, professional, insurance, regulatory or record-keeping obligations.
To make a request, please contact [email protected] . We will respond within a reasonable timeframe and in accordance with applicable privacy requirements.
📌 11. Data Retention.
We retain personal information for as long as reasonably necessary to provide our services and meet our professional, insurance, legal, regulatory, tax and record-keeping obligations. Different types of information may be retained for different periods depending on the purpose for which the information was collected and any requirements that apply to that information.
📌 12. Disclosure of Information.
We do not disclose personal or sensitive information to other people or organisations unless this is reasonably necessary to provide a service, you have consented to the disclosure, or the disclosure is authorised or required by law.
There may also be circumstances where information is disclosed because of a serious safety concern, professional obligation, court order or other legal requirement. Where appropriate and legally permitted, we will discuss this with you.
📌 13. Privacy Concerns.
If you have a concern about how your personal information has been handled, please contact us at [email protected] . We will review your concern and respond within a reasonable timeframe.
📌 14. Changes to This Policy.
We may update this Privacy Policy from time to time as our services, systems or legal requirements change. The current version will be published on this page with the applicable effective date.
📌 15. Contact Us.
If you have questions about this Privacy Policy or how we handle your personal information, please contact:
De-Toxic Love Pty Ltd
Email:
[email protected]
ABN: 876 942 917 48
South Australia, Australia
© 2026 De-Toxic Love Pty Ltd. All rights reserved.