De-Toxic Love | Support & Safety Guidelines

📌 1. Service Scope & Crisis Limitations.

Quick summary.

De-Toxic Love provides relationship counselling, consultations, relationship education and structured relationship support. This includes Couples Counselling, Relationship Strategy Sessions, Discovery Assessments and the De-Toxic Love: From Resentment to Reconnection program.

De-Toxic Love is not a crisis or emergency service. Our services do not replace emergency mental health care, psychiatric treatment, specialist domestic and family violence services, medical treatment or legal advice.

• We do not provide 24-hour monitoring or emergency response.

• Emails, forms, worksheets and messages are not monitored in real time.

• If you or someone else is in immediate danger, contact emergency services.

• Your safety is more important than continuing any session, exercise or program activity.

📌 2. When You Need Immediate Help.

If you are in danger or experiencing a crisis.

Please seek immediate support if:

• You or someone else is in immediate danger

• You are thinking about harming yourself or someone else

• Violence, threats or intimidation are escalating

• You do not feel able to keep yourself or your children safe

• You are experiencing severe emotional distress that feels unmanageable

In Australia:

• Immediate danger: Call 000

• Lifeline: 13 11 14

• 1800RESPECT: 1800 737 732 for domestic, family or sexual violence support

You may also contact another crisis, mental health, domestic violence or specialist support service available in your local area. If you are outside Australia, contact the emergency or crisis services available in your country.

📌 3. Contacting De-Toxic Love for Support.

You are welcome to contact De-Toxic Love about:

• Questions about your booking or appointment

• Questions about which service may be appropriate

• Technical problems accessing program materials

• Questions about program lessons, worksheets or resources

• Administrative or payment questions

You can contact us at [email protected] .

We aim to respond within a reasonable timeframe during business hours. De-Toxic Love does not provide 24-hour monitoring and cannot guarantee an immediate response. Please do not use email, SMS, forms or worksheets to seek emergency or crisis support.

📌 4. Safety in Joint Relationship Work.

Couples Counselling and the six-week relationship program involve both partners participating in some form of joint relationship work.

Joint relationship work may not be safe or appropriate where there is ongoing violence, coercive control, intimidation, significant fear or another serious safety concern.

If concerns about safety or suitability become apparent before or during a service, De-Toxic Love may discuss alternative support, pause joint work or recommend that the service does not continue.

This decision is based on safety and suitability. It is not a judgement about either partner or a conclusion about the future of the relationship.

📌 5. Relationship Conflict, Abuse & Coercive Control.

Conflict and abuse are not the same thing.

De-Toxic Love works with many forms of relationship conflict. However, there are circumstances where working together as a couple may increase risk rather than improve the relationship.

Please tell us, or seek specialist support, if your relationship involves:

• Physical or sexual violence

• Threats or intimidation

• Stalking or monitoring of your movements or devices

• Financial control or isolation from support

• Fear about what may happen if you disagree or speak honestly

• Retaliation after counselling, conversations or relationship exercises

If any of these are occurring, prioritise your safety rather than trying to complete relationship work together.

If you are unsure whether what you are experiencing involves abuse or coercive control, you may wish to contact 1800RESPECT or another specialist service in your area for confidential support.

📌 6. Couples Counselling & Safety.

Couples Counselling is professional relationship counselling, but it is not an emergency or crisis service.

If information arises that suggests joint counselling may not be safe or appropriate, your counsellor may discuss this with you and consider whether the format of support needs to change.

Counselling may also identify concerns that require support outside the scope of relationship counselling, including significant mental health concerns, substance dependence, family violence, medical concerns or legal issues.

In these circumstances, you may be encouraged to seek additional or alternative professional support.

📌 7. Strategy Sessions & Discovery Assessments.

Relationship Strategy Sessions provide focused guidance around a relationship issue, decision or next step. Discovery Assessments are brief introductory conversations designed to help identify an appropriate starting point.

Neither service provides crisis intervention or emergency response. If significant safety, mental health or family violence concerns become apparent, another type of support may be recommended.

📌 8. Managing Distress.

Relationship work can bring up strong emotions. Feeling uncomfortable, upset or emotionally activated does not necessarily mean that something is wrong, but it is important to notice when distress is becoming difficult to manage.

If you become overwhelmed during independent relationship work:

• Pause what you are doing

• Give yourself time to settle before continuing

• Avoid continuing a difficult conversation while either person is overwhelmed

• Return to the material or conversation when it feels manageable

• Seek professional support if the distress continues or feels difficult to manage

If distress becomes severe, you feel unsafe, or you are concerned about harming yourself or another person, seek crisis or emergency support rather than waiting for your next De-Toxic Love appointment.

📌 9. From Resentment to Reconnection Program Safety.

The De-Toxic Love: From Resentment to Reconnection program includes videos, worksheets, reflection exercises and weekly coaching.

These program components are designed for relationship education, reflection and practical skill building. Program worksheets, emails and portal activity are not monitored in real time.

Do not use program worksheets, emails or portal submissions to communicate an urgent safety or crisis concern.

📌 10. When to Pause Program Activities.

It may be appropriate to pause a program exercise or conversation if:

• Your conversations repeatedly escalate

• One or both partners are too overwhelmed to continue constructively

• An exercise creates fear of judgement, punishment or retaliation

• You feel significantly destabilised by the content

• You no longer feel safe completing the exercise together

You do not need to push through an exercise simply because it is part of the program. Safety and emotional stability take priority. Speak with your program facilitator if you are unsure whether or how to continue.

📌 11. Using the Program as a Couple.

Having conversations safely.

Some exercises invite you to discuss your reflections with your partner. These conversations should take place when both people are able to participate without threats, intimidation or retaliation.

If a discussion becomes heated or unsafe:

• Stop the conversation

• Take time apart if needed

• Allow both people time to settle

• Only return to the discussion if it can be approached safely

If safety cannot be maintained during joint conversations, do not continue couples-based exercises until you have discussed the situation with an appropriate professional.

Using a shared email address.

Couples may use a shared email account for program communication and worksheet responses.

When you use a shared email address, both partners may be able to access information sent to or submitted through that account. De-Toxic Love cannot control who accesses an email after it has been delivered to the shared account. Do not use a shared account if doing so creates a privacy or safety concern.

📌 12. Weekly Program Coaching.

Purpose of the weekly coaching sessions.

Weekly coaching is designed to provide guidance and structure as you work through the program. Sessions may be used to:

• Clarify lessons or exercises

• Explore how the program concepts apply to your relationship

• Identify where you are becoming stuck

• Support you to use the program tools appropriately

• Consider whether your current pace and participation remain appropriate

What weekly coaching is not.

Weekly program coaching is not the same service as Couples Counselling. It is not designed to provide:

• Crisis intervention or emergency response

• Domestic and family violence safety planning

• Psychiatric diagnosis or treatment

• Legal or medical advice

If more personalised therapeutic work is needed, Couples Counselling or another appropriate professional service may be recommended alongside, before or instead of the program.

📌 13. Summary & Responsibility.

What we want you to remember.

De-Toxic Love is designed to help people understand relationships, work through challenges and create meaningful change. No relationship service should take priority over your immediate safety. If your needs fall outside the scope of the service you are using, we may recommend that you seek additional or alternative professional support.

Disclaimer.

De-Toxic Love services may not be appropriate for every individual or couple. Suitability may need to be reconsidered where there is ongoing violence, coercive control, unmanaged addiction, psychosis, severe mental health concerns or another circumstance requiring specialist support.

You remain responsible for seeking emergency, medical, mental health, domestic violence, legal or other specialist assistance when required. Nothing in these guidelines prevents De-Toxic Love from responding to information in accordance with applicable professional, ethical or legal obligations.

📌 14. Contact Us.

If you have questions about these Support & Safety Guidelines, please contact:

De-Toxic Love Pty Ltd
Email: [email protected]
ABN: 876 942 917 48
South Australia, Australia

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